Warranty & Care

Mayo Furniture Warranty

We strive to make problem free furniture. There are so many variables that impact every piece, mistakes can be made, and problems can occur. Should you need to report a problem, contact your local dealer (where you purchased the furniture if possible) and they will communicate with Mayo about the issue.

Frames and Springs: Limited Lifetime*
Seat Foam Cores: Limited Lifetime* – All foam will soften with age. Softening is considered when determining if foam is defective. Your retailer and Mayo Customer Service will make the determination. Please contact your local Mayo dealer, preferably where your purchase was made, to execute a foam warranty claim. You may be asked to provide your cushions for testing. To ensure proper performance, reversible cushions should be rotated and turned every 60 days. Cushion softness or hardness is significantly affected by the type of cover that surrounds it. This variation is not considered a defect. Handling charges will apply to cushion cores replaced after two years.
Sleeper, Swivel, Swivel Glider, & Recliner Mechanisms: 3 Years
Motion Motors & Switches: 1 Year
Fabric: 1 Year – Fabric chemical treatments will void this warranty. Pilling, flagging, shading, fading, shrinkage, wrinkling or stretching are not covered under this warranty. Pilling is the formation of small balls or clusters of fibers on a fabric’s surface. Pilling is caused by abrasion wear and can be fibers of the fabric itself or a fabric (like clothing) which has come in contact with it. Stains, including Revolution covers, are also not covered.
Leather: 1 Year – This warranty does not cover fading, shrinkage, wrinkling, stretching or other characteristics that are generally considered normal. Leather is a natural product, therefore natural markings and color variation are not considered defects.
Fiber Filled Backs: Not covered – Fiber fill will lose resilience over time due to packing of individual fibers. Mayo inside backs and pillows are designed so that fiber can be added, replaced or fluffed occasionally to keep the fibers evenly distributed. Softening and flattened fibers are considered normal wear and not defects. We recommend fluffing inside backs every few months.
Down Seat Cushions & Inserts: Not covered. Seat foam cores fall under the seam foam warranty.

Mayo Furniture will honor reasonable and customary labor charges for 1 year from the consumers delivery date for the purposes of repair or replacing warranty parts. Logistical costs are not covered under this warranty except when a Mayo company truck is available.

Exclusions

This warranty does not apply to furniture that is used beyond normal wear and tear, which is determined by Mayo Furniture on a case by case basis.

This warranty applies to the original purchaser, beginning at time of delivery, and terminates in the event of a resale or when the product is re-upholstered.

Mayo Furniture is crafted by hand. Minor variations will occur from piece to piece. This warranty does not cover minor differences between your furniture and in-store samples or product photography. Measurements in our catalog and online are approximate due to the variation in padding and cover thicknesses.

*Limited Lifetime is defined as the life of the furniture while it has not been re-covered and is owned by the original purchaser.

Mattress Warranty

No mattress will remain perfectly flat on the surface forever. The Industry Standard terminology for these indentions is “Body Impressions”. These impressions are inherent in the mattress due to layering softer foams like memory foam. The use of Latex combats the effect of body impressions. Queen and King-sized mattresses may have impressions that are more noticeable. Industry Standard for a body impression that is considered a manufacturing defect is greater than 1.5”. Less than that is considered normal product variation. Your new mattress is designed to give you better alignment to your body and spine, as well as relieve pressure and increase blood flow.

TIPS TO EXTEND THE LIFE OF YOUR MATTRESS:

Periodically turn or rotate your mattress. To reduce the body impressions, rotate your mattress once a month.
We recommend using a fitted mattress protector. It will provide protection for your mattress from daily wear and tear, elements, and provide you with a more sanitary sleeping surface. In addition, it will help prevent stains that could possibly void your warranty.

WARRANTY BY PRODUCT:

Sleeper Mattresses: 3 Year
Memory CORE mattresses: 20 Year
Nature CORE mattresses: 20 Year
Foundation: 1 Year

This mattress and/or foundation is guaranteed to the original purchaser against structural defects (exclusive of ticking cover which is 1 Year), which are caused by the manufacturer with the following limitations:

Within the full warranty period, the manufacturer, at its option, will either repair or replace said mattress and/or foundation without charge, except for transportation costs.
This warranty will apply only if the mattress and/or foundation is in good condition - except for structural defect to be remedied - and not otherwise stained, damaged, abused, misused or unsanitary. The manufacturer also reserves the right to substitute materials of equal quality in making repairs or replacements.
All service must be handled directly through the original dealer, and not through the manufacturer. If service cannot be affected through the dealer the purchaser can notify the manufacturer. The manufacturer must then be given a reasonable time to remedy any defect; and it is the responsibility of the purchaser to arrange and pay all transportation costs to and from the manufacturer or their vendor.
This warranty is applicable only in the USA, and all implied warranties pertaining to this mattress and/or foundation shall not exceed in duration the term of this warranty. No other warranties are expressed or implied.
Warranty on King and Queen size mattress and/or foundation will apply only when the foundation is used on a frame or bed rail that provides a rigid center support.
Removal of Law tag VOIDS WARRANTY.

Exclusions

This warranty does not apply to furniture that is used beyond normal wear and tear, which is determined by Mayo Furniture on a case by case basis.

This warranty applies to the original purchaser, beginning at time of delivery, and terminates in the event of a resale or when the product is re-upholstered.

*Limited Lifetime is defined as the life of the furniture while it has not been re-covered and is owned by the original purchaser.